Refund & Guarantee Policy for Certified Translation Services

We always stand behind our translation accuracy and quality because we only work with certified translators. This page provides information about our acceptance, revision, notarization, and refund policies.

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Acceptance Policy

We offer a 100% USCIS guarantee for all translated documents. If the USCIS does not accept your translated document, you are eligible for a full refund.

Revision Policy

We send our customers a version of the translated document for review. If there are any errors or discrepancies, customers can request a revision. We also provide free revisions for the documents we translate. Make sure to request a revision within 30 days of receiving our translated files.

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Notarization Policy

We provide a notarized certificate of translation for an additional fee. This confirms that a qualified translator performed the translation and attests to its accuracy. All notarized options include a notary stamp and signature.

Eligibility for Refund

You’re eligible for a refund in the following situations:

1
USCIS rejected your documents due to translation errors
2
The translation quality doesn’t meet our standards.
3
We didn’t deliver the translated files within the provided time frame.
4
You canceled your translation order, and we didn’t start the project. However, we’ll only offer a partial refund if we start the translation. The amount you receive depends on the number of words our translator interprets.

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How To Request a Refund

If you’re eligible for a refund, here’s what you need to do:

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Visit Rapid Translate and contact our customer support.
Share your order number and the reason you’re requesting a refund.
You may have to share relevant files to support your case. For example, a message from USCIS informing you that they rejected the translated documents.
Our customer support will review your case and initiate the refund.

Note: Due to processing times, refunds may not appear immediately in your bank account or digital wallet. If it’s been several days since we issued the refund, contact our customer support for further assistance.

Non-Refundable Cases

We won’t issue a refund in the following situations

We completed the translation and delivered it to your email or doorstep.

There are mistakes in the original documents and certificates.

USCIS rejected your application for reasons other than errors in the translated documents.

Your document was rejected by an organization other than the USCIS.